Frequently Asked Questions

Section I. A La Carte Shop Ordering

Ordering is easy with us. Just place the items you want into the shopping card and then check out.

Step 2: Proceed to Checkout

When you're ready to purchase an item, click the "Add To Cart" button. You will see a confirmation of the item added along with your cart subtotal. You can start checking out or continue shopping by selecting from the options on the right of the confirmation page. While you're shopping, you can access your shopping cart anytime by clicking the orange shopping cart icon at the top of any page.

Step 2: Proceed to Checkout

Once all the items you want to buy are in your shopping cart, click "Checkout" to complete your order. Our checkout process is simple and fast.

When you place an order on Sujifresh, you will receive your invoice to the email address you have provided us during your registration process. 

Suji Fresh is an Online store that sells Organic fresh produce or products company. All our Fresh produce comes from locally grown farms to your home with very minimal processing or aggregation. Our harvest-to-delivery time is typically less than 18hrs depending on the delivery start times. When we say "Fresh" we mean fresh! 

To know more about us and how it works, please view About Us page and How It Works page on our website. 

Suji Fresh accepts Google Pay and Credit Card payments. We use Shopify as Payment Gateway. We DO NOT store your credit card information on our servers for security reasons. All that information is stored and handled by the Payment Gateway provider Shopify. 

To know more payment methods and managing payment methods, please check out Payment Method page on our site. 

In compliance with the US Tax laws, we do not charge Sales Tax on fresh produce (Ex: Vegetables, Fruits, Greens, and Edible Flowers). Any products that involve manufacturing, handling, or requiring Services will be charged Sales Tax. The amount of Sales Tax depends on various factors depending on your zip code (factoring State and County). There may be Sales Tax on Delivery services in some zip codes. 

There are multiple ways Suji Fresh provides you up-to-date information on your order. We send Order Confirmation, Delivery Confirmation, and other order status related emails. You can also view Order History  page after logging in to view your Order statuses of your Orders. 

Redeeming a coupon code on Suji Fresh site is very simple. Add your items to your Shopping cart by clicking on "Add to Cart" button either in Product Listing Page or Product Detail Page.  Then, click on the Shopping Cart button on the top right corner of the page. This allows you to see all the items in your virtual Shopping Cart, which you can edit until you place the order. When you’re ready to checkout, click on the “Check Out" button on the Shopping Cart page. 

The checkout page will show you a summary of your order, shipping address, and payment info. Enter the coupon code into "Discount" Text Box on the right side of the checkout page and then click on “Apply". If the code is valid, it will automatically apply to your order, which will refresh and show the new total. If there is an error with the code, however, a message will appear informing you the code is invalid.

We do not accept returns. However, we offer refunds on a case-by-case scenario where you receive our products damaged. Also, if we are unable to fulfill a product, we offer substitutes of equal or greater value or provide refunds. At Suji Fresh, we strive hard to provide you with highest quality products and best experiences end-to-end. 

When you place an order on Sujifresh, we want you to feel assured that every product you are buying is Organic-certified or Organically grown (without the use of pesticides or any chemical sprays). We request all our partners/farmers to provide proof of no-spray or Organic certification if we source a product. All invoices or certifications from all our partners/farmers are saved for USDA or Dept of Agriculture WA inspection purposes. We will do everything we can to ensure that we are providing highest quality produce while providing great value for your money. 

Any questions not answered here, please email


Section II. Farm Box Subscription Ordering

We are hard at work to get the functionality ready to make it easy and convenient to order farm boxes. Thank you for your interest. Please stay tuned for updates by signing up to our newsletter.

All farm boxes are FREE of cost to deliver to your office or home.

For all questions and inquiries about Farm Box Subscriptions, please email


Section III. Delivery and Costs

Suji Fresh charges $5.99 flat delivery fee for all orders. Orders of $50 or over are free of cost to deliver. There is no shipping involved. Given all products are locally grown, Suji Fresh delivers to our customers directly from the farm to the customer door step with very minimal aggregation at our processing center. Given there are no other third-party carriers involved, Suji Fresh is fully responsible for farm-to-table end-to-end experience making it easy and highly reliable.

Currently, we are delivering to more than 100+ zip codes in the Greater Seattle Area in the state of WA. We are constantly expanding our delivery zip codes. If you want to find out if your zip code is being serviced or not, check out Delivery Locations page of our site. You will also be able to view the delivery map. If you find out that your zip code is not being serviced, please send a request to to request zip code addition. We make best effort to delivery to as many zip codes as possible. 

Delivery Days and Delivery Windows for A-La-Carte Shop Orders:

Mondays: 5AM - 9PM window (Order cut-off time: Sunday 3PM PST. All orders taken after Sunday 3PM till Wednesday 3PM will be delivered on Thursdays)

Thursdays: 5AM - 9PM window (Order cut-off time: Wednesday 3PM. All orders taken after Wednesday 3PM  to Sunday 3PM will be delivered on Mondays)

Note: All Farm Boxes are delivered every Monday. The above schedules applies only to A-La-Carte Shop orders. 

Currently, we are online store only without pickup locations. We deliver to the customer door step. However, if there is a lot of interest from our customers to see pick-up points enabled, we are considering offering pickups at Microsoft and few other selected sites. If you are interested in getting your deliveries to work place for discounted prices, please chose your work address as delivery address. 

Please report any missing deliveries to Our delivery staff takes pictures of deliveries and upload to the site for visual confirmation. Any discrepancies can be resolved based on this data. 

Any questions not answered here, please email


Section IV. Website Security & Access

Click on the "Create Account" link on the header of the website. It is on the right-hand corner of header frame of the site. By clicking on that link, it will lead you to Create Account page where it will ask you to provide basic information including your email id. Your email id is your user account. Once you successfully register, you will receive a welcome email confirming your registration.

You can sign into your account using your user ID (the email address you provided to Suji Fresh) and the password you created. This will take you to the homepage where you can view the Catalog, My Account page, Recipes, Deals & Promos etc.

Your userid is same as your email address you provided to Suji Fresh. If you have created multiple accounts, try different email addresses to see which one you are trying to login.

Go to and click on Log in. It leads you to  “Forgot Your Password?” link. Follow the process. It will allow you to reset your password.

Please follow the same process as "Forgot Password". It will allow you to reset or change your password.

Please follow the same process as "Forgot Password". It will allow you to reset or change your password.

Any questions not answered here, please email